If you are unhappy with your purchase, please send it back to our distribution center within 30 days of the delivery date with a completed return slip. Please make sure to specify order number(s) on the return slip so we can ensure your credit is accurate. All merchandise returns must be unworn, unwashed, and still have the original tags attached.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Cartello Wear and product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
Merchandise purchased online can be returned via mail to our distribution center. No in-person drop offs will be accepted at our distribution center or corporate office. We recommend shipping packages back using the return slip included with the package, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, Cartello Wear will not issue return credit.
Reserved Rights Regarding Returns
Cartello Wear reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Non-Cartello Wear items sent to our distribution center will be discarded upon receipt.
Wardrobing & Excessive Returns
Our Customer Protection Team also handles situations in which a #CartellMember return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a #CartellMember, we must ensure the safety, welfare, and comfort of all #CartellMember across the globe.
If you could kindly print and fill out this form, and return it along with the damaged item, we will issue your refund withing 7 working days and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit.
Once we receive your package, we will email you an confirmation about further insctructions
Return by Mail
Please print and fill out our return slip (click HERE to download a copy) or include your original packing slip with the item(s) being returned. Kindly note that without including your order number on the returns slip or with your returned item(s) there may be a delay in processing your return.
Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed.
Cartello Wear requires items to be returned within 30 days of original receipt. Returns received in our distribution center or retail locations after 30 days are considered stale returns. Stale returns by mail are subject to being rejected and returned the sender.